Adware Detection (False Positive)

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Adware Detection (False Positive)

My anti-virus or internet security package is flagging the doubleTwist installer as adware!

This detection is erroneous or a "false positive" as OpenCandy is not adware.

OpenCandy is partners with some of the largest anti-virus and anti-malware companies. Here is their statement on these false positives.

http://www.opencandy.com/learn-more-about-opencandy-and-false-adware-detections/

If you experience this "false positive" detection, please temporarily disable your anti-virus software to install doubleTwist.

This link provides more information about opting out of suggested applications.

Also we would appreciate it if you could contact support with details including:

  1. Name of the anti-virus or internet security package.
  2. Version of the program.
  3. Date of the database used.
  4. Message received from the package.

With this information, we will work with OpenCandy and the company that produced the false positive detection to remove it from their databases.

We're here and ready to help you with doubleTwist Music Player. Visit our help pages or get support.

doubleTwist is a small Austin, Texas based company! Want to meet the team?